Legal
Privacy Policy
1. Introduction
Welcome to Sohi. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit sohiworld.com and make a purchase from us.
2. Information We Collect
Information you provide directly:
- Full name
- Email address
- Delivery address
- Phone number
- Payment information (processed securely via our payment provider — we do not store card details)
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Device and operating system
- Referring URLs and cookies
3. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Send order confirmations and delivery updates
- Respond to your questions and customer service requests
- Send you promotional emails and offers (only if you opt in)
- Improve our website and product offerings
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Delivery partners to ship your orders
- Payment processors to complete transactions securely
- Marketing tools (e.g. email platforms) to send communications you've agreed to receive
- Legal authorities if required by law
All third parties we work with are obligated to keep your data secure and use it only for the purposes we specify.
5. Cookies
We use cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect some features of the website.
6. Data Retention
We retain your personal data for as long as necessary to fulfill your orders and comply with legal requirements. If you'd like your data deleted, please contact us and we will action your request within 30 days.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time (via the unsubscribe link in any email)
- Lodge a complaint with your local data protection authority
8. Data Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. All transactions on our website are encrypted using SSL technology.
9. Children's Privacy
Our products are intended for general consumers. We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out:
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